Area of Application or Use Case
Provide with real-time visibility into customer interactions and automating the QA process within communications. Along with identifying trends to optimising agent performance, to make data-driven decisions • Use Case: Helps identify vulnerable players and ensure compliance with responsible gaming standards, automates the QA process to monitor risk across various communication platforms.
Company
Rdentify
Contacts
daisywhite@rdentify.com
Integration Compatibility
Integrates with Communication channels such as, Zendesk, LiveChat, 3CX, WhatsApp, Telegram, Intercom, Outlook, Genesys along with many more. Rdentify offers tailored On-Premise and Cloud Deployments to meet the specific needs of each client also.
Name of the Tool
Rdentify Protect, Safe Bot, MindfulMate
Websites
Who can benefit
Customer support, compliance